Privacy Policy
Last Updated: September 11, 2024
Chalets Prunella ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our website, www.chaletsprunella.com ("Website"). This Privacy Policy outlines how we collect, use, and disclose personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
We collect personal information to provide our services and enhance your experience with us. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, and mailing address.
- Booking Information: Details related to your reservation, such as stay dates, preferences, and payment information.
- Website Usage Information: Data on how you use our Website, such as IP addresses, browser type, pages visited, and referral sources.
- Communications: Any communication you have with us, including emails, phone calls, and messages sent through our Website or social media channels.
2. Use of Personal Information
We use your personal information for the following purposes:
- Booking and Reservation: To process and manage your bookings and reservations.
- Communication: To respond to your inquiries, send booking confirmations, and provide customer support.
- Marketing: To send you promotional offers, newsletters, and information about our services, unless you have opted out of such communications.
- Website Improvement: To analyze website usage and improve the functionality and user experience of our Website.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. However, we may disclose your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, or providing services to you.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights and the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
4. Consent
By using our Website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we securely delete or anonymize it.
7. Access and Correction
You have the right to access and correct your personal information held by us. If you would like to review, update, or correct your information, please contact us using the details provided below.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Chalets Prunella
130 Chemin Miller, Ladysmith, QC, J0X 2A0
(819) 282-7226
info@chaletsprunella.com